Get to Fast Faster 2024

More than 20 years of experience in operation and maintenance in the telecommunications industry, at Oi S.A., with 18 years in management positions in areas of Operational Control, Service Provisioning, Inventory, Network Optimization and Operation of the TV Center and Operation B2C.
With a focus on developing user experience monitoring and improving customer perception, he led teams that worked on everything from developing Call Centre systems to implementing the NPS methodology that guides projects for Oi’s 4 million customers.